Privacy Policy

Privacy Policy

1. Information about the collection of personal data and contact details of the responsible body

1.1. This Privacy Policy of website (hereinafter: “Policy”) is of informative nature which means that it is not a source of responsibilities for the visitors of the website. Below we advise you how your personal data is handled when using our website. Personal details in this respect means any data that can be used to identify you personally.

1.2. The body responsible for processing data on this website is the company OFFISPHERA AD, TIN No.: 121310359, address: 1111, 25 Kosta Lulchev Street, Sofia, Bulgaria, e-mail: The body responsible for processing personal data is the individual or legal entity who decides on their own or together with others about the purposes and means of processing personal data.

1.3. For security reasons and to protect the transmission of personal details, this website uses SSL encryption. You can recognise an encrypted connection by the character string “https://” in front of and the lock symbol on your browser line.

2. Data collection when visiting our website

2.1. The website does not require registration to be used. When you access our website, we collect the following data, which is technically necessary for us to show you the website:

  • Our website visited
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from where you came to the page
  • Browser used
  • Operating system used
  • IP address used (in anonymised form)

Data is processed based on our legitimate interest in improving the stability and functionality of our website. Data is not passed on or used in any other way.

3. Cookies

To make visiting our website attractive and to enable certain functions to be used, we use so-called cookies on various pages. This involves small text files, which are stored on your computer or other device. Some of the cookies used by us are deleted after the end of the browser session, in other words after closing your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (cookies from third party providers) to recognise your browser the next time you visit (persistent cookies). If cookies are set, these collect and process certain user information to an individual extent, such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

Please bear in mind that you can set your browser so that you are informed about cookies being set and can decide to accept them individually or exclude the acceptance of cookies for certain cases or in general. Every browser differs in the way it manages the cookie settings. This is described in every browser’s help menu, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

Internet Explorer:

4. Cookies we use on our site

Types of cookies we use on our site

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie name
Time of expiration
Preserves user session state across page requests.

  • Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie name
Times of expiration
Used to distinguish users. Used by Google Universal Analytics
2 years
Used to throttle the speed of requests to the server. Used by Google Universal Analytics
Used to distinguish users. Used by Google Universal Analytics
Web analytics functionality and services from HotJar.

4. Web analysis services we use on this site

4.1 Google (Universal) Analytics service
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website (including the shortened IP address) will be transmitted to and stored by Google on a server in the United States as a rule.
This website uses Google Analytics only with the add-on "_anonymizeIp()", which ensures the IP address is anonymised by being shortened and guarantees anonymity. The add-on ensures your IP address is shortened beforehand by Google in member states of the European Union or in other states that are party to the European Economic Area Agreement.

On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted from your browser as part of Google Analytics will not be put together with other Google data.

You can prevent cookies from being saved by selecting the appropriate settings on your browser software; however, please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie about your use of the website (including your IP address) and its processing by Google by downloading and installing the browser plug-in provided under the following link:

Google LLC based in the USA is certified for the US-European data protection agreement, “Privacy Shield”, which ensures compliance with the data protection level applicable in the EU.
You can find more information about how user data is handled by Google Analytics in the Google data protection statement:

4.2 Hotiar (hotjar Ltd.)
This website uses the we analysis service, Hotjar, provided by Hotjar Ltd.. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe Tel.: +1 (855) 464-6788).

This tool can be used to track movements on websites on which Hotjar is installed (so-called heat maps). It can therefore be seen, for example, how far users scroll and what areas users click on how often. The above analysis is done based on our legitimate interest for optimisation and designing our website. When using this tool we pay particular attention to protecting your personal data. We can thus only track which areas you click on and how far you scroll. Areas of the website where personal data belonging to you or third parties is shown are automatically hidden by Hotjar and can therefore not be tracked at any point in time.

Hotjar offers every user the opportunity to stop the Hotjar tool being used with the help of a “Do Not Track header”, meaning that no data about the visit to the respective website is recorded. This involves a setting that all standard browsers support in the latest versions. For this purpose your browser sends a request to Hotjar asking to disable the tracking of the respective user. If you use our website with different browsers/computers, you must set up the “Do Not Track header” for each of these browsers/computers.

Detailed instructions with information about your browser can be found under:
Further information about Hotjar Ltd. and about the Hotjar tool can be found under:

You will find the data protection statement issued by Hotjar Ltd. under:

5. Contact with us

When you make contact with us (e.g. using a contact form or by email), personal data is collected. What data is collected in case of a contact form can be seen from the respective contact form on our site. This data is only saved and used for the purpose of answering your concern or for making contact and the technical administration associated with this. The legal basis for processing the data is our legitimate interest in answering your concern pursuant to Art. 6 Para. 1 f of the GDPR. If, by making contact, your intention is to conclude a contract, then an additional legal basis for processing data is Art. 6 Para. 1 b of the GDPR. Your data is deleted once your enquiry has been handled. This is the case if it can be gathered from the circumstances that the matter in question has been concluded and that there are no statutory retention obligations preventing this.

6. Rights of the person concerned

6.1. Right to information: In particular you have a right to information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipient to whom the personal data have been or will be disclosed, the planned storage period or the criteria used to determine the storage period, the existence of the right to rectification, erasure, restriction of processing, to object to processing, to lodge a complaint with a supervisory authority, the source of your data if this is not collected from you by us, the existence of automated decision-making, including profiling and any meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you, as well as your right to be informed of which guarantees exist when your data is transferred to third countries;

6.2. Right to rectification: You have a right to immediate rectification of incorrect data concerning you and/or completion of your incomplete data saved by us;

6.3. Right to erasure: You have the right to ask for your personal data to be erased. This right does not exist in particular if processing the data is necessary to exercise the right of freedom of expression and information, to comply with a legal obligation, for reasons of public interest or to enforce, exercise or defend legal claims;

6.4. Right to restriction of processing: You have the right to ask for the restriction of the processing of your personal data as long as the accuracy of your data contested by you is verified, if you oppose the erasure of your data due to unlawful data processing and instead ask for the restriction of the processing of your data, if you need your data to enforce, exercise or defend legal claims once we no longer need this data after fulfilling its purpose or if you have lodged an objection for reasons of your particular situation, as long as this does not override our legitimate grounds;

6.5. Right to notification: If you have enforced your right to rectification, erasure or restriction of the processing against the responsible body, the latter is obliged to communicate this rectification or erasure of the data or restriction of processing to all recipients to whom personal data concerning you has been disclosed, unless this proves impossible or involves disproportionate effort. You are entitled to be notified about these recipients.

6.6. Right to withdrawal of consent pursuant: You have the right, once consent to processing data has been given, to withdraw this consent at any time with effect for the future. In case of withdrawal we will erase the data concerned immediately as long as further processing cannot be supported on a legal basis for processing without consent. By withdrawing consent, the lawfulness of processing based on the consent up to the point of withdrawal is not affected;

6.7. Right to lodge a complaint: If you believe that the processing of the personal data concerning you infringes your rights, you have the right - without prejudice to any other administrative or judicial remedy - to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of the alleged infringement.

7. Duration of the storage of personal data

The duration for which personal data is save is calculated using the respective statutory retention period (e.g. retention periods under commercial and tax law). Once the period has expired, the corresponding data is routinely erased, as long as it is no longer necessary to fulfil or initiate the contract and/or there is no legitimate interest on our part in continuing to save it.

8. Final Provisions

8.1. The website may contain links to other websites. Administrator urges that when selecting other websites to familiarize with the privacy policy stated therein. This Policy applies only to indicated Administrator’s activities.

8.2. The administrator reserves the right to amend the Policy in the future - this may occur, among other things, for the following important reasons:

  • changes in applicable laws, in particular regarding the protection of Personal Data, telecommunications law, provided electronic services and regulated consumer rights affecting our rights and obligations or Customer’s rights and obligations;
  • development of functionalities of the Online Shop due to the progress of online technology, including the implementation of new technological or technical solutions that affect the use of the Online Shop.

8.3. The Administrator shall place, at each time, within the website the information on amendments to the Policy. A new version of the Policy shall appear with a new date together with each amendment.

8.4. This version of the Policy is effective from 23.05.2018.